FREE SHIPPING on orders $50+
Returns & Refunds
We want you to feel good about your A Cup of Cute order. If something isn’t right, here’s how returns and refunds work.
-
Unopened tea bag packages may be returned within 30 days of delivery.
To be eligible for a return, items must be:
-
Unopened
-
Unused
-
In their original condition
Because our tea bags are used with food and beverages, opened packages cannot be returned for hygiene reasons.
-
-
Email us at support@acupofcute.com with:
-
Your order number
-
The item(s) you’d like to return
-
The reason for the return
We’ll reply with next steps.
Please do not send a return back before contacting us.
-
-
Unless the item arrived damaged, incorrect, or defective, customers are responsible for return shipping costs.
Original shipping charges are not refundable.
-
Once your return is received and inspected, we’ll let you know whether the refund has been approved.
Approved refunds will be issued to the original payment method.
Please allow additional time for your bank or credit card company to process and post the refund.
-
If your order arrives damaged, defective, incomplete, or incorrect, please contact us as soon as possible at support@acupofcute.com.
Include:
-
Your order number
-
A brief description of the issue
-
A photo, if possible
Depending on the situation, we’ll provide a replacement or refund.
-
-
Seasonal and limited-edition items follow the same return policy as our other products unless they are specifically marked Final Sale at the time of purchase.
-
If an item was purchased as part of a promotion, bundle, or Buy 4, Get 1 FREE offer, any refund will be based on the actual amount paid for the items being returned.
If returning items causes the original order to no longer qualify for a promotional offer, the refund may be adjusted to reflect the remaining eligible items.
-
We do not currently offer direct exchanges.
If you’d like a different design, return the eligible unopened item and place a new order for the design you want.
-
Email us at support@acupofcute.com.
We typically respond within 1–2 business days, Monday through Friday.